Administrator Portrait

Katy Rabenold, M. Ed, BCBA, Regional Director of Education
Phone: 717-405-3287

Katy Rabenold, M.Ed., BCBA has expertise in Special Education and Applied Behavior Analysis.  Katy has over 17 years of experience working with children diagnosed with various mental health diagnoses, autism and emotional/behavioral disabilities within the community and academic settings.

Katy joined New Story in 2007 as a Behavior Specialist Consultant in the community based setting. During this time Katy was awarded the Star of Excellence in promoting recovery and resiliency in children from Magellan Health Services. Shortly after, Katy transitioned to a Behavior Consultant in the school setting and eventually the Director of Education for two New Story Schools. In 2016 she was promoted to Regional Director of Education.

Katy has Pennsylvania teaching certifications in Special Education for the Visually Impaired and Blind K-21, Elementary Education K-6, and Special Education K-21. She obtained her Bachelor’s degree from Kutztown University and Master’s degree from Lehigh University.

After attaining these degrees, Katy attained her certification from Penn State University as a Board Certified Behavior Analyst. 

“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.” – Thomas A. Edison

Administrator Portrait

Brooke Coatsworth, LSW, BCBA, Regional Clinical Director
Phone: 717-405-3287

Brooke Coatsworth, LSW, BCBA has 13 years of experience in the field and has expertise in Applied Behavior Analysis, School Social Work, and Psychiatric Rehabilitation.

Brooke joined New Story in 2002 as a Therapeutic Support Staff for Reading’s BHRS Program, and was then promoted as a Program Coordinator for New Story’s Behavioral Health Rehabilitative Services (BHRS) department.  At that point, New Story’s Reading office opened the Blended Case Management department of which Brooke became the program’s first case manager. Brooke eventually became the Clinical Director for two New Story Schools. In 2016, she was promoted to Regional Clinical Director.

Brooke has a Bachelor’s of Social Work from Lock Haven University, and a Master’s of Social Work from Marywood University.  After attaining these degrees, Brooke went on to become a Licensed Social Worker and years later attained her certification from Penn State University as a Board Certified Behavior Analyst.  Additionally, Brooke is certified through the Crisis Prevention Institute as a Certified Instructor for their Nonviolent Crisis Intervention and Applied Physical Trainings.  Currently, Brooke is working towards certification as a Certified Psychiatric Rehabilitation Practitioner through the Psychiatric Rehabilitation Association. 

“Success is not final, failure is not fatal; it is the courage to continue that counts”.  –Winston Churchill

Administrator Portrait

Nicole Klahold, M. Ed., Director of Education
717-405-3287 ext. 3723

Nicole Klahold, M.Ed. is the Director of Education for New Story Lancaster. She has six years of experience in her field, and has expertise in teaching Special Education and Regular Education. Nicole previously worked at STAP (for Milestones) during the summer of 2008 and 2009 as a Behavior Support Staff, and began in December, 2015 as the Director of Education for New Story Lancaster.

Nicole received her Bachelor of Science in K-5 Elementary Education; N-12 Special Education certification; and Masters of Education in Reading Specialist. She completed her Undergrad at Lebanon Valley College and her Graduate level courses at Wilkes University.

In her free time, Nicole enjoys cooking, running, reading, and participating in Mission’s work within the local community.

“I have always had a love for learning and teaching. There is nothing like seeing a child’s eyes light up when a difficult task is complete or a new piece of information is understood! I’ve always had the desire to educate others, but working for New Story ignited a spark in my heart for working with students with special needs. We all have a path to take in this world, and helping students find their own has been rewarding beyond what I could ever imagine! Together, I feel honor to be a part of a team that helps students overcome challenges in order to be successful members of our community.” – Nicole Klahold

Administrator Portrait

Andrea Austin, MA, BCBA, Clinical Director
Phone: 717-405-3287 x 3739

Andrea Austin, M.A., BCBA is the Clinical Director for the Lancaster New Story School. She has 14 years of experience in the field and has expertise as a Board Certified Behavior Analyst (BCBA) and Licensed Marriage and Family Therapist (MFT.) Andrea started as a Behavioral Consultant in the Harrisburg school in 2009 and was promoted to Clinical Supervisor of the New Story Harrisburg school in March 2012. She was then promoted to Clinical Director of the New Story Lancaster school when it opened in June 2013, and also worked as a MHP in the STAP program at the Harrisburg location in the summer of 2010 and 2012, and at the York location during the summer of 2011.

Andrea received her B.A. in Psychology from George Mason University in Fairfax, VA and her M.A. in Psychology-Marriage and Family Therapy from Chapman University in Orange, CA. She completed her BCBA Course Completion at the Florida Institute of Technology.

In her free time, Andrea enjoys spending time with family, photography, and traveling- especially to tropical locations.  

“Observing the daily successes of our students is by far the most rewarding part of my job.  Although many of these successes may be measured in inches, as opposed to miles, the smallest success is still a success!  The joy seen on the faces of our students as they realize the progress and changes they have made is an amazing thing to witness.” – Andrea Austin

Administrator Portrait

Scott Richardson, Ph.D., Assistant Director of Education

Ph: 717-405-3287

Scott Richardson, Ph.D. is the Assistant Director of Education for New Story Lancaster. Over his seventeen-year career, Scott has held administrative and teaching positions in nearly all levels of schooling (K-12 and higher/adult education) in domestic and international contexts.

Scott is certified in elementary and special education (K-12) and received a Ph.D. in Education (Curriculum Inquiry) from the University of Delaware. He has conducted extensive research on self-determination and the inclusion of special education services in independent schools. He is the author of over a dozen publications, including two books.

In his free time Scott serves as a parent advocate, educational consultant and board member for multiple non-profit school-based organizations.

“The intellectual challenge of teaching involves becoming a student of your students, unlocking the wisdom in the room, and joining together on a journey of discovery and surprise. The ethical demand is to see each student as a 3-dimensional creature, much like yourself, and an unshakable faith in the irreducible and incalculable value of every human being.” – Bill Ayers

Administrator Portrait

Gina Glessner, MA, BCBA, Clinical Supervisor
Phone: 717-405-3287 x 3742

Gina Glessner, M.A., BCBA is the Clinical Supervisor for New Story Lancaster. She has 7 years of experience in the field. Gina began working for New Story in the STAP program from 2009-2012. During these four years, she worked as a BSS, MHW, and Lead MHW. In addition, she assisted with coordinating the STAP program each summer, prior to working in the above roles. She transitioned into the school as a Behavioral Support Staff in 2012. After she began working within the York school as a Behavior Support Staff in August 2012, she was promoted to a Lead Behavioral Support Staff shortly after. She was promoted to a Behavioral Consultant in August 2013 when she began working in the Lancaster School, and was recently promoted to Clinical Supervisor in October 2015.

Gina attended West Chester University to obtain her B.A. in Psychology, and she attended Ball State University to receive her M.A. in Applied Behavior Analysis with an emphasis in Autism.

In her free time, Gina enjoys coaching soccer for the local youth soccer club.

“The most rewarding part of my job is undoubtedly being able to assist in developing plans that allow our students to be successful and develop new skills. Seeing our students expand their skills, while working with staff that are truly dedicated to seeing our students learn and grow is remarkable.” – Gina Glessner

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Going Up? Balloon Cloud

3710 Hempland Rd, Ste 4 • Mountville, PA 17554
Phone: (717) 405-3287