Administrator Portrait

Katy Rabenold, M. Ed, BCBA, Regional Director of Education
Phone: 717-405-3287

Katy Rabenold, M.Ed., BCBA has expertise in Special Education and Applied Behavior Analysis.  Katy has over 17 years of experience working with children diagnosed with various mental health diagnoses, autism and emotional/behavioral disabilities within the community and academic settings.

Katy joined New Story in 2007 as a Behavior Specialist Consultant in the community based setting. During this time Katy was awarded the Star of Excellence in promoting recovery and resiliency in children from Magellan Health Services. Shortly after, Katy transitioned to a Behavior Consultant in the school setting and eventually the Director of Education for two New Story Schools. In 2016 she was promoted to Regional Director of Education.

Katy has Pennsylvania teaching certifications in Special Education for the Visually Impaired and Blind K-21, Elementary Education K-6, and Special Education K-21. She obtained her Bachelor’s degree from Kutztown University and Master’s degree from Lehigh University.

After attaining these degrees, Katy attained her certification from Penn State University as a Board Certified Behavior Analyst. 

“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.” – Thomas A. Edison

Administrator Portrait

Brooke Coatsworth, LSW, BCBA, Regional Clinical Director
Phone: 717-405-3287

Brooke Coatsworth, LSW, BCBA has 13 years of experience in the field and has expertise in Applied Behavior Analysis, School Social Work, and Psychiatric Rehabilitation.

Brooke joined New Story in 2002 as a Therapeutic Support Staff for Reading’s BHRS Program, and was then promoted as a Program Coordinator for New Story’s Behavioral Health Rehabilitative Services (BHRS) department.  At that point, New Story’s Reading office opened the Blended Case Management department of which Brooke became the program’s first case manager. Brooke eventually became the Clinical Director for two New Story Schools. In 2016, she was promoted to Regional Clinical Director.

Brooke has a Bachelor’s of Social Work from Lock Haven University, and a Master’s of Social Work from Marywood University.  After attaining these degrees, Brooke went on to become a Licensed Social Worker and years later attained her certification from Penn State University as a Board Certified Behavior Analyst.  Additionally, Brooke is certified through the Crisis Prevention Institute as a Certified Instructor for their Nonviolent Crisis Intervention and Applied Physical Trainings.  Currently, Brooke is working towards certification as a Certified Psychiatric Rehabilitation Practitioner through the Psychiatric Rehabilitation Association. 

“Success is not final, failure is not fatal; it is the courage to continue that counts”.  –Winston Churchill

Administrator Portrait

Kristen Parsons, M.Ed, Director of Education
Phone: 717-405-3287

Kristen Parsons is the Director of Education at New Story, Lancaster. She has over 20 years of teaching and administrative experience. Her degrees and certifications include Special Education, Dual-Sensory Impairment, Auditory Verbal Training, and Administration. She is currently enrolled in the Shepard School of Law in their Educational Law program. Her fields of expertise include Autism and Dual-Sensory Impairment.

Kristen enjoys spending time with her family. She is an avid reader and loves to travel.

Every child deserves a champion – an adult who will never give up on them, who understands the power of connection and insists that they become the best that they can possible.” be Rita F. Pierson.

Administrator Portrait

Andrea Austin, MA, BCBA, Clinical Director
Phone: 717-405-3287 x 3739

Andrea Austin, M.A., BCBA is the Clinical Director for the Lancaster New Story School. She has 14 years of experience in the field and has expertise as a Board Certified Behavior Analyst (BCBA) and Licensed Marriage and Family Therapist (MFT.) Andrea started as a Behavioral Consultant in the Harrisburg school in 2009 and was promoted to Clinical Supervisor of the New Story Harrisburg school in March 2012. She was then promoted to Clinical Director of the New Story Lancaster school when it opened in June 2013, and also worked as a MHP in the STAP program at the Harrisburg location in the summer of 2010 and 2012, and at the York location during the summer of 2011.

Andrea received her B.A. in Psychology from George Mason University in Fairfax, VA and her M.A. in Psychology-Marriage and Family Therapy from Chapman University in Orange, CA. She completed her BCBA Course Completion at the Florida Institute of Technology.

In her free time, Andrea enjoys spending time with family, photography, and traveling- especially to tropical locations.  

“Observing the daily successes of our students is by far the most rewarding part of my job.  Although many of these successes may be measured in inches, as opposed to miles, the smallest success is still a success!  The joy seen on the faces of our students as they realize the progress and changes they have made is an amazing thing to witness.” – Andrea Austin

Administrator Portrait

Megan LeRoy, Clinical Supervisor

Ph: 717-405-3287


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Going Up? Balloon Cloud

3710 Hempland Rd, Ste 4 • Mountville, PA 17554
Phone: (717) 405-3287