Administrator Portrait

Kristen Parsons, M. Ed., Director of Education

(717) 405-3287

Kristen Parsons is the Director of Education at the New Story Lancaster School. She has more than 20 years of teaching and administrative experience. Her degrees and certifications include special education, dual-sensory impairment, auditory verbal training, and administration. She is currently enrolled in the Shepard School of Law in the educational law program. Her fields of expertise include autism and dual-sensory impairment.

Kristen enjoys spending time with her family. She is an avid reader and loves to travel.

Every child deserves a champion – an adult who will never give up on them, who understands the power of connection and insists that they become the best that they can possibly be.” – Rita Pierson

Administrator Portrait

Andrea Austin, MA, BCBA, Clinical Director

(717) 405-3287 x3739

Andrea Austin, MA, BCBA, is the Clinical Director for the Lancaster New Story School. She has 14 years of experience in the field and has expertise as a Board Certified Behavior Analyst (BCBA) and Licensed Marriage and Family Therapist (MFT).

Andrea started as a Behavioral Consultant in the Harrisburg school in 2009 and was promoted to Clinical Supervisor in March 2012. She was then promoted to Clinical Director of the New Story Lancaster School when it opened in June 2013, and also worked as a Mental Health Professional in the Summer Therapeutic Activities Program at the Harrisburg location in the summer of 2010 and 2012, and at the York location during the summer of 2011.

Andrea earned her bachelor’s degree in psychology at George Mason University and obtained her master’s degree in marriage and family therapy from Chapman University. She completed her BCBA course completion at the Florida Institute of Technology.

Andrea enjoys spending time with family, photography, and traveling. She especially likes traveling to tropical locations.

“Observing the daily successes of our students is by far the most rewarding part of my job. Although many of these successes may be measured in inches, as opposed to miles, the smallest success is still a success!  The joy seen on the faces of our students as they realize the progress and changes they have made is an amazing thing to witness.”

Administrator Portrait

Megan LeRoy, Clinical Supervisor



Administrator Portrait

Katy Rabenold, M.Ed., BCBA, Regional Education Director

(717) 405-3287

Katy Rabenold, M. Ed, BCBA, is the Regional Director of Education for New Story’s Central Region. Katy has expertise in special education and applied behavior analysis. Katy has more than 17 years of experience working with children with various mental health diagnoses, autism and emotional and/or behavioral disabilities within the community and academic settings.

Katy joined New Story in 2007 as a Behavior Specialist Consultant in the community-based setting. During this time, Katy was awarded the Star of Excellence in promoting recovery and resiliency in children from Magellan Health Services. Shortly after, Katy transitioned to a Behavior Consultant in the school setting, and eventually became the Director of Education for two New Story Schools. In 2016, she was promoted to Regional Director of Education.

Katy earned Pennsylvania teaching certifications in special education for the visually impaired and blind K-21, elementary education K-6 and special education K-21. She obtained her bachelor’s degree from Kutztown University and her master’s degree from Lehigh University. Katy earned the status of Board Certified Behavior Analyst from Penn State University.

“Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time.” – Thomas A. Edison

Administrator Portrait

Brooke Coatsworth, LSW, BCBA, Regional Clinical Director

(717) 405-3287

Brooke Coatsworth, LSW, BCBA, is the Clinical Director for New Story’s Central Region. Brooke has 13 years of experience in the field and has expertise in applied behavior analysis, school social work, and psychiatric rehabilitation.

Brooke joined New Story in 2002 as Therapeutic Support Staff for Reading’s Behavioral Health Rehabilitative Services (BHRS) program, and was then promoted as a Program Coordinator for the BHRS department. New Story’s Reading office eventually opened the Blended Case Management department, where Brooke became the program’s first case manager. Brooke eventually became the Clinical Director for two New Story Schools. In 2016, she was promoted to Regional Clinical Director.

Brooke earned a bachelor’s degree in social work from Lock Haven University and a master’s degree in social work from Marywood University. Brooke went on to become a Licensed Social Worker and obtained her certification from Penn State University as a Board Certified Behavior Analyst.

Additionally, Brooke is certified through the Crisis Prevention Institute as a Certified Instructor for their Non-violent Crisis Intervention and Applied Physical Trainings.  Currently, Brooke is working toward becoming Certified Psychiatric Rehabilitation Practitioner through the Psychiatric Rehabilitation Association.

“Success is not final, failure is not fatal; it is the courage to continue that counts.” – Winston Churchill

We‘d love to hear from you.

Going Up? Balloon Cloud

3710 Hempland Rd, Ste 4 • Mountville, PA 17554
Phone: (717) 405-3287